Hero Sports

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Frequently Asked Questions

How Long will my order take to be delivered?

Please note that even though our couriers are working really hard to get your orders delivered on time, some goods that are marked as next day delivery may be delivered within 48 hours. 

Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.

Expected next business day arrival day based on time and day order was placed

Day order is placedIf ordered before 2pmIf ordered after 2pm
MondayTuesdayWednesday
TuesdayWednesdayThursday
WednesdayThursdayFriday
ThursdayFridayMonday
FridayMondayTuesday
SaturdayTuesdayTuesday
SundayTuesdayTuesday

What is your returns Policy?

Exchange Policy

At Hero Sport we offer a full refund & exchange policy, if you aren’t happy with your item then you can return it to us. Unfortunately we do not cover return postage costs but we will cover the cost of getting your exchange back to you. 

If you do wish to exchange or get a refund for your order please email us at info@herosports.uk within 21 days of your purchase. We will provide you with the return address and once we receive your order back, returns are processed within 1-3 working days. 

Please make sure when returning your item(s) they are in the same condition they were received in, otherwise we won’t able to process the return. 

If you need any more information, feel free to email info@herosports.uk

How Can I order?

You can order easily using our online platform. When you find the product you would like, you can add it to cart and go through the ordering process. After the order is ready, you will receive order summary to your email. 

What are the Shipping charges?

Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.

Do you order discount on bulk amounts?

Yes, on orders of 4 or more we are able to provide a discount. Once bulk items (4 or more) have been ordered online, proceed to the checkout which will automatically apply you’re discount

What payment methods can I use?

We accept all major credit cards including: Visa, Visa Debit, MasterCard.